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Terms and conditions

Good morning,

We are pleased that you have found yourself in the legal documents section of our Shop. This means that you are an informed customer who cares about your consumer rights and makes informed purchases.

We have good news in this regard: in our Shop we not only care about the quality of the products and friendly service, but also about your rights when shopping online. Our documents comply with current legislation, in particular the latest version of the Consumer Rights Act.

Remember that if you have any questions about our policies or the products offered in our online shop, you can contact us. We do not leave any question unanswered.

Terms and Conditions in version 3.0 are valid as of 01.01.2023.
ARTISTIQ-ART.PL ONLINE SHOP REGULATIONS
1. GENERAL PROVISIONS

The online shop is available at: artistiq-art.pl and its extensions.

The online shop is operated by M-IMP Sp. z o.o., registered in the National Court Register under the number 0000814128 by the KATOWICE-WSCHÓD REGON Court in KATOWICE, VIII ECONOMIC DEPARTMENT OF THE NATIONAL REGISTER registered at Ligocka 42B 43-502 Czechowice-Dziedzice, NIP 6521746225, REGON 384884694 share capital PLN 75000 (hereinafter: Seller).

1.3. Contacting the Online Shop is possible:
  1. at the e-mail address: hello@artistiq-art.pl;
  2. on telephone number: (+48) 695 163 612 (call centre open from 9:00 a.m. to 6:00 p.m., Monday to Friday and from 8:00 a.m. to 2:00 p.m. on Saturdays, excluding public holidays);
  3. using the mailing address: M-IMP Sp. z o.o. ul. Ligocka 42B 43-502 Czechowice-Dziedzice;
  4. by means of the contact form available in the Internatinal Shop of ways
    • Acceptance of the Terms and Conditions is voluntary, but necessary in order to use selected functions of the Online Shop (e.g. creating a Customer Account or making a purchase).
    • The Rules and Regulations are made available free of charge in the Internet Shop in a way that enables the Users:
  5. to familiarise yourself with its content,
  6. to preserve its content by printing it out yourself or saving it on an external medium, downloading it as a PDF,
  7. Wherever the following capitalized terms are used in these Terms and Conditions, they shall be construed as having the following meanings, unless the context clearly indicates otherwise:
  1. PROMOTIONAL ACTION – special conditions of sale of Products or provision of services, offered by the Seller at a given time, which the Customer may take advantage of under the conditions specified therein, such as reduction of the Price for a Product or a Promotional Set, or reduction / no cost of Shipping. The details of the Promotional Campaign are governed by the Promotional Campaign Regulations, in accordance with the information made available within the Shop When the Promotional Campaign is in force, the provisions of the Promotional Campaign Regulations take precedence over the provisions of these Regulations.
  2. BOK – Customer Service Office of the Internet Shop, which provides information on the scope of activity of the Internet Shop, including the offered Products or execution of Orders.
  3. PRICE – the amount of gross remuneration (including tax) in PLN due to the Seller for the transfer of ownership of the Product to the Customer in accordance with the Sales Agreement. The price does not include delivery costs, unless the terms and conditions of the Promotion Action valid at a given time in the Online Shop state otherwise.
  4. CUSTOMER – (1) a natural person; or acting through an authorised person (2) a legal person; or (3) an organisational unit without legal personality which is granted legal capacity by law; having full legal capacity. Where the Customer is a natural person with limited legal capacity, he/she undertakes to obtain the legally effective consent of his/her legal representative to conclude the Service Agreement/Sales Agreement and to present such consent at any request
  5. CONSUMER – a natural person making a legal transaction with an entrepreneur which is not directly related to his/her business or professional activity, within the meaning of Article 22(1) of the Act of 23 April 1964 – the Code
  6. CUSTOMER ACCOUNT – Electronic Service; a set of resources in the Seller’s ICT system, marked with an individual name (Login) and Password provided by the Customer, allowing the Customer to use additional functionalities of the Online Shop. The Customer accesses his/her Account using the Login and Password. The Customer logs into his or her Account after registering with the Shop. The Account enables the recording and storing of information on the Customer’s address data for the dispatch of Products, access to the Order history and other services made available by the Seller.
  7. CART – Electronic Service made available to each Customer who uses the Online Shop, consisting of enabling the Customer to easily place an Order for one or several Products, occasionally to enter discount codes enabling price reduction on the principles laid down in separate Regulations of Promotional Campaigns, to display a summary of the Price of individual Products and of all Products in total (including possible shipping costs). The shopping cart also enables the order data to be established and modified, in particular: the number of Products, delivery address, invoice data, delivery method, form of payment. As part of the shopping cart service, the Seller may send an email to the Customer about products remaining in the shopping cart or a failed/rejected transaction by the payment intermediary (transaction email). The shopping cart collects the offers made by the Customer to conclude a Sales Contract, i.e. more than one offer to conclude a Sales Contract can be made within one Order.
  8. LOGIN – nazwa użytkownika Klienta podana w ramach Sklepu podczas tworzenia Konta Klienta.
  9. NEWSLETTER – Electronic Service that enables all subscribers from cyclical information about the Online Store, in particular about Products, current activities, marketing actions and Promotional Actions, to the e-mail address provided by the User, with his/her express consent.
  10. PRODUCT – a movable item available in the Online Shop which is the subject of a Sales Agreement between the Customer and the Seller, against payment The product constitutes goods within the meaning of Article 2(4a) of the Consumer Rights Act of 30 May 2014.
  11. ENTERPRISE – CONSUMER – a Customer who is a natural person concluding a contract directly related to his/her business activity, when it follows from the content of this contract that it does not have a professional character for him/her, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information of Business Activity
  12. TERMS AND CONDITIONS – this document defining, among others, the rules of concluding Sales Contracts and the rules of providing and using the services made available by the Seller through the Internet Shop to the Users and Customers. The Regulations define the rights and obligations of the User, including the Customer and the Seller. As far as services provided electronically are concerned, these Regulations are the regulations referred to in Article 8 of the Act of 18 July 2002 on provision of services by electronic means.
  13. INTERNET SHOP – Internet sales service run by the Seller in Polish language, available in the Internet domain pl.
  14. PRODUCT PAGE – page in the Internet Shop which presents detailed information on
  15. CONTENT/Content – text, graphic or multimedia elements (e.g. information about Products, photos of Products, promotional films, descriptions, comments), including works within the meaning of the Act on Copyright and Related Rights and images of natural persons, which are placed and disseminated within the framework of the Internet Shop by the Seller, the Seller’s contractors, the Client or any other person using the Shop, respectively.
  16. CONTRACT OF SALE – a contract of sale within the meaning of the Civil Code, concerning the sale of a Product by the Seller to the Customer against payment of the Price plus any additional charges, including shipping costs, the terms and conditions of which are set out in particular in these Terms and Conditions. The Sales Agreement is concluded between the Customer and the Seller with the use of means of distance communication, after the acceptance of the

Order by the Seller under the terms and conditions set out in these Terms and Conditions. The Sales Contract specifies in particular the Product, its main features, Price, shipping costs and other material terms and conditions. Each Product is subject to a separate Sales Agreement. Within the functionality of the Internet Shop, the Seller, for objective (materially justified) reasons, may reserve the conclusion of only one Contract for several Products due to a direct relationship between the Products – e.g. a Promotional Set, according to the content of the Terms and Conditions of the Promotional Campaign.

  1. ELECTRONIC SERVICE – provision of services by electronic means within the meaning of the Act of 18 July 2002 on provision of services by electronic means, by the Seller to the Customer via the Internet Shop, in accordance with the Service Agreement. To the extent that the services are provided by entities cooperating with the Seller, the relevant provisions concerning the rules of use of these services are contained in the regulations on the provision of services by these entities.
  2. USER – a natural person browsing through the resources of the Online Store without creating a Client Account and making an
  3. ORDER – Customer’s declaration of will expressing direct will to conclude a Sales Agreement at a distance, placed by means of distance communication, specifying the Product for which the Customer submits an offer to conclude a Sales Agreement and the Customer’s data necessary for the possible conclusion and performance of the Sales Agreement. The order of each Product shall be treated as an independent offer of the Customer to conclude a Sales Contract (technical facilitation). During the course of the Promotional Campaign, the Seller, within the functionality of the Internet Shop, may, for objective reasons, make the conclusion of one Sales Contract for several Products within the Promotional Set dependent on the direct relationship between the Products. The Order may be assigned a single number and all offers will be processed in parallel. Acceptance of the Order implies the conclusion of a Sales Contract.
2. RULES FOR THE USE OF THE ONLINE SHOP

In the terms and conditions of use of our Shop, we explain which minimum technical requirements you must meet in order to use the functionality of our Shop without problems.

  • The minimum technical requirements of the User’s device to enable full and correct use of the Online Shop:
  1. a device with access to the Internet
    latest version of web browser;
  2. an active e-mail account (e-mail address) in order to set up a Customer Account or make
    • The Seller does not guarantee that the use of the Online Shop will be error-free or without technical interruptions. The Seller reserves the right to suspend or restrict access to the Online Store at any time, without prior notice to customers. The Seller will endeavour to restore the operation of the Online Shop without delay. Technical interruptions should not affect the processing of Orders already placed.
    • The Seller is not responsible for the content of other services and portals to which the Customer may be redirected using links placed in the Internet Shop (e.g. courier companies or payment operators).
3. ELECTRONIC SERVICES IN AN ONLINE SHOP

In the third part, we present the Electronic Services available in our Store. An Electronic Service is, for example, a Shopping Cart or a Newsletter. We explain how to make a complaint about Electronic Services.

  • The Seller provides the following Electronic Services to Users, including Customers, via the Online Shop, which do not require the payment of a price:
    1. Customer Account, in the event of registration;
    2. enabling Customers to place Orders, conclude Sales Agreements, in accordance with these Terms and Conditions;
    3. presenting Customers with advertising content tailored to their interests;
    4. enabling Customers to use the shopping cart services;
    5. enable browsing through Content placed within the Shop, including marketing content;
    6. enabling the Customer to add opinions on individual products;
Customer Account
  • The Seller additionally provides the following services via the Online Shop for the benefit of Customers who have created a Customer Account:
    1. maintaining the Customer’s session after the Customer logs into the Account (using the browser);
  1. store and make available to the Customer via the Account the history of Orders;
  2. keep track of the status of Orders
  3. enable changes to be made to the Customer’s data in the Account;
  4. send reminders for products in the shopping cart
  • The use of the Account is possible after the Customer has completed the following steps together:
    1. filling in the registration form by indicating the e-mail address and assigning a password and agreeing to the processing of personal data, accepting the provisions of these Terms and Conditions and Privacy Policy;
    2. confirming the wish to create a Customer Account by activating the link in the e-mail received to the indicated e-mail address (double check in process);
    3. successful registration, which will be confirmed by an e-mail from the Store’s BOK
  • The Agreement for the Provision of Services is concluded as soon as the Customer receives the confirmation of the registration of the Customer’s Account, sent by the Seller to the email address provided by the Customer. The Account is provided free of charge for a period of time The Customer has the possibility, at any time and without giving any reason, of deleting the Account (resignation from the Account) by sending an appropriate request to the Seller (e.g. using the means of communication described in clause 1.3 of the Terms and Conditions).
Basket
  • The use of the Shopping Cart begins from the moment the User adds the first Product to the
  • The shopping cart is a service provided free of charge, for the period during which there are items in the User’s shopping cart that have not been purchased At the moment of placing an order and its effective payment, the service is terminated.
  • The Customer has the possibility to independently correct the data entered within the “Basket” panel by adding or deleting a given item from The deletion of a given item may automatically cause the deletion of another item from the Basket as well, due to the direct relationship between the Products. The Basket also allows the Customer to establish and modify order details, in particular: delivery address, invoice details, delivery method, payment method, adding discount codes.
Newsletter
  • The Newsletter service includes:
    1. Newsletter service consists of receiving by Users subscribed to it (Service Recipients), who made their e-mail address available to the Seller (Service Provider), electronically, including by means of automatic calling systems, commercial information concerning products and services of the Seller and the Seller’s partners, including in particular information on their current offer, promotions, discounts and marketing actions (e-mail marketing);
  1. receiving by Customers who have made available to the Service Provider data including their name, surname, street, house number, flat number, postal code, town, country, including in particular placing an order or creating an account at the Online Store by mail, commercial information concerning the products and services of the Seller and the Seller’s partners, including in particular vouchers or dedicated promotional offers (marketing mailings);
  2. receiving by the Customers who have made their telephone number available to the Seller, including by means of automatic calling systems, commercial information concerning the products and services of the Seller and the Seller’s partners, including in particular information on their current offer, promotions, discounts and marketing actions (sms marketing).
  • The Newsletter service can be used after the User has completed the following steps:
    1. to make available at least his or her e-mail address or telephone number in the designated field in the Online Shop or to tick the appropriate checkbox in order to receive commercial information through the chosen communication channel;
    2. accepting the provisions of these Terms and Conditions (including additionally by clicking on the activation link sent by the Seller to the e-mail address provided by the Customer – if such functionality has been made available) and confirming that the Customer has read the Privacy Policy. The Service Provider may also make available other ways of accepting the provisions of the
  • The Newsletter service shall be provided for the following period of time
  • The Customer shall have the possibility to unsubscribe (opt-out) from the Newsletter service at any time and without giving any reason, in particular by sending a request for discontinuation of the Newsletter service to the contact details specified in point 1.3 of the Terms & Conditions or by clicking on the appropriate button on the Newsletter service page. 1.3 of the Terms and Conditions or by clicking on the deactivation link contained in the email message sent to the Customer within the Newsletter service or by clicking on the relevant button on the Online Shop website, to which a link is included in the first message sent to the telephone number provided in connection with Newsletter service registration. Unsubscribing from one of the Newsletter service channels in the aforementioned manner does not imply automatic unsubscribing from the other Newsletter service channel.
  • The Seller may terminate the Contract at any time with one month’s notice for valid reasons, understood as (closed catalogue):
    1. a change in the law governing the provision of services by electronic means by the Seller affecting the mutual rights and obligations set out in the Agreement or a change in the interpretation of the above-mentioned law due to court rulings, decisions, recommendations or recommendations of authorities or bodies competent in a given field;
    2. a change in the manner in which the services are provided due solely to technical or technological reasons (in particular, updating of the technical requirements specified in these Terms and Conditions);
    3. change in the scope or provision of services to which these Terms and Conditions apply, through the introduction of new, modification or withdrawal by the Service Provider of existing functionalities or services covered by the
  • The Service Provider shall send its declaration to the extent specified in the above paragraph to the email address or telephone number provided by the Client during registration for the service.
  • The Service Provider may terminate the Agreement with seven days’ notice to the Client or deny the Client’s further right to use the Newsletter service, as well as restrict the Client’s access to some or all of the content referred to above for valid reasons, i.e. in the event of a gross breach of these Terms and Conditions by the Customer in situations where the Customer (closed catalogue): uses the Newsletter in a manner contrary to the provisions of applicable laws and infringes the rights of third parties, contrary to the provisions of these Terms and Conditions and contrary to custom and rules of social co-existence, in particular provides unlawful content.
Complaints about Electronic Services
  • Complaints relating to the provision of Electronic Services may be made in any of the means of communication indicated in section 1.3 of the Terms and Conditions.
    A sample complaint form is available here.
    The Seller shall respond to the complaint immediately, no later than within 14 days from the date of its submission.
4. CONDITIONS FOR PLACING AN ORDER AND CONCLUDING A SALES CONTRACT

This is a very important part of the Terms and Conditions where we explain how you can purchase our Products, i.e. place an Order and then conclude a Sales Contract.

  • Information presented in the Online Shop constitutes only an invitation to conclude an agreement within the meaning of 71 of the Civil Code, directed by the Seller to Users, including Customers, and not an offer within the meaning of the Civil Code.
  • The main characteristics of the service, including the subject of the service and the manner of communicating with the User are specified on the Product Page or in another manner appropriate for a given Product, within the framework of the Internet Shop. If the Product does not have specific features, characteristics or functions (e.g. it is an outlet product), the Seller shall clearly inform the User of this before the User places the Order.
  • Within the framework of the development of the Products or services available at the Internet Shop and due to their specific character, the Seller may introduce restrictions as to the ways of placing Orders for specific In the case of placing several Orders at the same time, of which the restriction referred to above applies to at least one, it may affect the availability of the ways of placing Orders for the remaining ones as well.
  • The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has submitted the Order.
Placing orders
  • The Seller enables the User to place an Order via the Online Shop as follows, in sequence:
    1. The Customer adds the selected Product (or Products) to the Basket and then proceeds to the Order form (purchase path);
    2. The User who is logged in with his/her Customer Account confirms in the order form the validity of the data necessary to submit the Order.
    3. A User who does not have a Customer Account must independently fill in the order form to the extent necessary to place an Order. In the form it is necessary for the Customer to provide the following data: first and last name, address (street, house/flat number, postal code, town, country), e-mail address, contact telephone number and data concerning the Sales Agreement: place and method of delivery of the Product(s), method of payment. For Customers who are not Consumers, it is also necessary to provide the company name. In the case of Entrepreneur-Customers, the Seller may ask for PKD numbers of the entrepreneur.
    4. A Customer who adds Products to the Cart with a value exceeding PLN … may choose, from among the Products presented when placing the Order, an additional one for which he or she will not have to pay.
  1. In any case, providing outdated or untrue data when filling in the Order form may prevent the fulfilment of the Order and the conclusion of the Sales Agreement.
  2. When filling in the Order form, it is necessary to select the method of payment of the Price and specify the method of delivery of the Product, if it is subject to shipment.
  3. The Customer sends the Order (makes an offer) to the Seller. In the case of a Customer who does not have an Account and has not previously accepted the Terms and Conditions, it is required to accept the Terms and Conditions and read the Privacy Policy.
  4. Depending on the chosen method of payment for the Order, the Customer may be redirected to the pages of a third party payment service provider in order to make the payment or provide the data for the purpose of purchasing by instalments or as part of a payment
  • The Seller, in response to the Order, immediately sends an automatic message to the Customer at the e-mail address provided by the Customer for this purpose confirming receipt of the Order.
  • Once the Order has been verified, without unreasonable delay, the Seller shall send a message to the Customer at the email address provided with:
    1. an acknowledgement of acceptance of one or more individual offers for Products submitted under the Order and confirmation of the conclusion of the Sales Agreement (acceptance of the Order with respect to the Products indicated in the message); or
    2. information about the impossibility of accepting all the offers for Products placed under the Order due to non-payment.
  • The Contract of Sale is concluded as soon as the offers(s) from the Order have been confirmed by sending the Customer the email referred to above in respect of the Products indicated therein.
  • By placing an Order, the Customer agrees to receive a bill / invoice, correction invoice and duplicates of these documents in electronic form, to the e-mail address indicated. Together with the confirmation of the Order, the Seller sends a bill / invoice. At the same time, the Customer declares that he/she will receive the aforementioned electronic invoices at the e-mail address provided by him/her.
  • If it is not possible to accept all or some of the offers made within the Order, the BOK will contact the Customer to:
    1. inform the Customer that it is not possible to accept all the offers made within the Order; or
    2. to confirm the Customer’s willingness to carry out the Order in the part in which the Seller has agreed to accept the offers to conclude the Contract of Sale. The Customer may then cancel the Order in its entirety (with respect to all offers made), which does not affect its right to withdraw from the contract. Cancellation of .

The Customer’s cancellation of the Order relieves the Seller of any further obligation to carry out the Order. If the Order is cancelled, the following section applies accordingly.

  • If it is not possible to accept the offer(s) made within the framework of the Order, the Sales Agreement in the scope of the Products indicated by BOK is not concluded, and the Seller shall immediately, no later than within 14 days, return the payments made by the Customer, to the extent that the Sales Agreement has not been
  • Independently, the Seller may inform the Customer about the status of the Order, in particular by sending messages to the e-mail address provided by the Customer, SMS or by contacting
  • The Seller shall endeavour to ensure the availability of all Products and the performance of the Sales Contract. In the event of the impossibility of performance in extraordinary or unforeseen situations, and in other situations stipulated by law, the relevant provisions of the Civil Code, including 493-495 of the Civil Code, may apply, in particular concerning the obligation to return the performance to the Consumer without delay.
  • The total value of the Order includes the Price, shipping costs and other costs of optional paid services selected by the Customer. The Seller may, during the period selected by the Seller, set a threshold of the minimum value of the Order for which the shipment of the Products is free of charge. The Customer is informed about the total price including taxes of the Product, as well as about the delivery costs and other costs, and when the amount of these charges cannot be determined – about the obligation to pay them, before placing the Order and before concluding the Sales Contract.
  • The Promotional Campaigns in force in the Online Shop shall not be cumulative, unless the provisions of the Promotion expressly state
5. PAYMENT METHODS AND DEADLINES FOR THE PRODUCT

We are flexible – our Shop allows various payment methods. Check out how you can pay for your Order.

  1. The Customer may choose the following forms of payment for the Goods ordered: BLIK payments, card
  2. payment, electronic transfer through an external payment system imoje, operated by the company ING Bank Śląski S.A. based in Katowice.
  3. payment by payment card;
  4. deferred payments (PayPo);
  5. payment by bank transfer;
    payment during collection
  • The currently available payment methods are set out in the Online Shop and presented before the Customer places an Order and before concluding the Sales Contract. The available payment methods may depend on the delivery method chosen by the Customer or the characteristics of the Product. The available payment methods may change when several Orders are placed at the same time, in particular due to the Products covered by them.
  • If the Seller does not receive the Customer’s payment, the BOK may contact the Customer to remind him of the payment and the abandoned shopping cart, including by sending an email (transaction email). Failure to make payment within 2 days of placing the Order and then within an additional 2-day period will result in non-acceptance of the Order placed by the Customer The Customer may also, until receipt of the message about the dispatch of the Order, cancel the Order without incurring any consequences by contacting the Seller via the BOK, which does not affect his right to withdraw from the contract.
6. THE COST, MEANS AND TIME OF DELIVERY OF THE PRODUCT

Delivery of the product is a very important part of fulfilling your Order. We aim to get the product to you as quickly as possible.

  • Delivery of the Product is made by an external postal service (e.g. courier service, pick-up service) selected by the Customer when placing the Order.
    There is a charge for delivery of the Product to the Customer, unless the
  • Customer has placed an Order with free delivery, when the criteria for free delivery have been met or during the period of the Free Delivery Promotion. The currently available delivery costs for the Product are indicated to the
  • Customer prior to placing the Order and concluding the Sales Contract.
    The available delivery methods may depend on the payment method or features selected by the Customer. The available delivery methods may change when several Orders are placed at the same time, in particular due to the Products covered by them.
  • Delivery is normally made within 2 days from the date of confirmation of the Order. The total delivery time of the ordered Product consists of :
    1. the time taken by the Seller to prepare the Order for dispatch (up to 4 working days from the date of confirmation of the Order by the Seller). If several Products are ordered, the Order will be forwarded for delivery after the Product with the longest preparation time has been prepared;
    2. and the time of delivery of the Product by the selected courier company or other operator The time of delivery by the courier company or other postal operator is indicated at the Order placement stage and depends on the type of Product ordered and the deadlines of the courier company or other postal operator in question.
  • In extraordinary situations, the delivery period may be extended, of which the Seller will inform the Clients (e.g. sales period, holiday period, unforeseen circumstances such as an outbreak of a pandemic).
  • In the case of extending the period for Order preparation or Product delivery time, the Seller reserves the right to contact the Customer in order to inform them of the reason for the delay and the new planned date.
  • The dispatch time of an Order may be extended in the case of Products that will require personalisation on the Customer’s order. The Customer will be informed of the dispatch date on the Product Card or when placing the Order.
  • When collecting the parcel with the Product from the courier or postal operator, if possible, the Customer should verify with the carrier that the Product has been delivered in its entirety, without defects. In the case of damage to the Product by the carrier, a damage report should be drawn up and the Seller should be informed.
  • Courier companies, postal operators and companies operating Collection Centres have their own regulations as to how the delivery service is to be provided (including any complaints regarding delivery, time and manner of reporting any damage to the parcel and other relevant issues) – detailed information in this respect can be found on the websites of the delivery companies. Please read these terms and conditions before choosing your method of
7. OPINIONS POSTED IN THE ONLINE SHOP

Our Shop, like many other e-commerce entities, collects feedback on Products. We try to make this process as transparent as possible. We care about honest feedback. Therefore, in this section of the Terms and Conditions, we explain what rules apply to the process of posting reviews and comments on our Store.

  • All Customer reviews of Products purchased from the Online Shop are verified. The Online Shop only obtains opinions from people who have actually made a
    Upon receipt of the ordered Products, the Customer may be asked to voluntarily add an opinion on the purchased Product or he/she may provide an opinion himself/herself
  • The Customer may add an opinion on the Products:
    1. via the feedback form available on the product page of the Online Shop;
    2. using the dedicated link for the submission of an opinion (sent by the Seller or an external company acting on behalf of the Seller);
    3. the feedback form contained in an e-mail from
  • By filling in the feedback form, the Customer agrees to the publication of the subjective content contained therein about the Product purchased and to the disclosure of personal data to the extent necessary for the posting of the opinion. Depending on the feedback mechanism, the Customer may be asked to provide a comment, the number of stars (e.g. from 1 to 5), or mark a satisfaction or dissatisfaction scale with the
  • Opinions posted on the Online Shop are not sponsored in any way and their content does not affect the terms of future contracts concluded with the Seller.
  • The Online Shop publishes all opinions, both positive and negative, as long as their content does not violate the provisions of the Terms and Conditions or the provisions of binding
  • Opinions posted on the Online Shop are subject to verification as to whether they have been written by Customers who have actually purchased the Product. Verification is carried out by comparing the data of Customers who purchased the reviewed products with the data of persons posting opinions:
    1. In the case of Customers who receive an email requesting a review, we guarantee that such an email is only received by those who have made a purchase and collected the Product;
    2. When posting an opinion on the Website on the Product Card, the Customer is obliged to provide the e-mail address associated with the order of the Product commented on, on the basis of which the Online Shop will associate his/her opinion with a specific Order and verify its source.
8. PRODUCT COMPLAINTS

We pay great attention to the workmanship of our products. However, if you have any objections to the goods you have purchased – find out how to easily lodge a complaint with us.

  • The Customer has the right to withdraw from the concluded contract in writing without stating any reason within fourteen days, from the date of conclusion of the contract on the basis of the Act of 30 May 2014. (Journal of Laws 2014, item 827 as amended) In the event of written withdrawal from the contract, the Customer is obliged to return the goods within fourteen days. The right referred to above shall also apply to a natural person concluding a contract directly related to his/her business activity, when it follows from the content of this contract that it does not have a professional character for this person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.
  • If the 14-day right of withdrawal is exercised, the cost of returning the goods shall be borne by the seller/buyer.
  • The Customer who is a Consumer is entitled to make a complaint about the purchased goods.
  • The Customer who is the Entrepreneur-Consumer has the right to make a complaint in accordance with the regulations in force in this respect, whereby the Seller’s liability under the warranty for physical defects of the Products is limited to the amount that the Entrepreneur-Consumer paid to the Seller for the purchase of the Product / service in question.
  • The Seller is responsible for the compliance of the performance with the Agreement, in particular the Seller is obliged to provide the Customer with a Product that is free from defects and compliant with the concluded Sales Agreement. The Seller shall not be liable for a lack of compliance of the Product with the Agreement to the extent specified in Article 43b Paragraph 2 or 3 of the Act on Consumer Rights, if the Consumer has been expressly informed that a specific feature of the Product deviates from the requirements for compliance with the Agreement and, at the latest at the time of conclusion of the Sales Agreement, has expressly and separately accepted its
  • The Seller shall be liable for the lack of conformity of the Product with the Contract existing at the moment of its delivery to the Consumer and revealed within 2 years from that moment, unless the Product’s expiry date is longer.
  • A complaint may be submitted by the Customer in any form. You are encouraged to make a complaint using the forms of communication available in section 3 of the Terms and Conditions.
  • In the event of non-conformity of the Product with the Contract, the Customer, being the Consumer and the Entrepreneur-Consumer, shall have the rights set out in Chapter 5A – Consumer Rights Act (hereinafter: non-conformity of the goods with the Contract).
  • If the goods are not in conformity with the contract, the Consumer may demand:
    1. its repair
    2. or the Seller may make a replacement when the Consumer requests a repair, or the Seller may make a repair when the Consumer requests a replacement, if bringing the goods into conformity with the contract in the manner chosen by the Consumer:
      is impossible
      or would require excessive costs for

If repair and replacement are impossible or would require excessive costs for the Seller, he may refuse to bring the goods into conformity with the contract.

The Seller shall repair or replace the goods at his cost within a reasonable time from the moment the Seller was informed by the Consumer about the non-conformity of the goods with the contract. The Consumer is obliged to make the goods to be repaired or replaced available to the Seller. The Seller shall collect the goods at his expense.

  • The consumer is also entitled to make a declaration to reduce the price or withdraw from the Sales Contract when:
    1. The seller will refuse to bring the goods into conformity with the contract;
    2. Seller fails to bring the goods into conformity with the contract;
    3. the lack of conformity of the goods with the contract continues even though the Seller has tried to bring the goods into conformity with the contract;
  1. the non-conformity of the goods with the contract is sufficiently serious to justify a reduction in price or withdrawal from the contract without prior request for repair or replacement of the goods;
  2. it is evident from the Seller’s statements or circumstances that he will not bring the goods into conformity with the contract within a reasonable time or without unreasonable inconvenience to the Seller.
  • If the Consumer makes a declaration of price reduction, the amounts due as a result of exercising this right will be refunded to the Customer no later than within 14 days from the date of receipt by the Seller of the Customer’s declaration of reduction The refund will be made using the same method of payment that the Customer used when paying for the goods, unless the Customer expressly agrees to a different method of refund.
  • If the Consumer exercises the right of withdrawal in the situations referred to in Article 43e(1) of the Consumer Rights Act, the Customer shall return the goods to the Seller without delay. Any costs associated with the return of the goods in the circumstances indicated in the preceding sentence shall be borne by the Seller. The Seller shall refund the purchase price within 14 days of receipt of the goods or proof of their return.
  • The Seller shall be liable for the lack of conformity of the goods with the contract existing at the time of their delivery and disclosed within 2 years from that time. The Customer’s claims for non-conformity of the goods with the contract shall be time-barred after 6 years from the date on which the non-conformity of the goods with the contract became apparent. The end of the limitation period is the last day of the year
  • Zaleca się podanie przez Klienta w opisie reklamacji:

(1) information and circumstances relating to the subject of the complaint, in particular the type and date of occurrence of the defect; (2) request for the manner of bringing the Product into conformity with the Sales Agreement or declaration of price reduction or withdrawal from the Sales Agreement; and (3) contact details of the complainant (name and surname, mailing address, telephone number, e-mail address) – this shall facilitate and accelerate the handling of the complaint by the Seller. The requirements specified in the preceding sentence are in the form of a recommendation only and shall not affect the effectiveness of complaints submitted with the omission of the recommended description of the complaint.

  • The Seller shall respond to the Customer’s complaint immediately, but no later than within 14 days of its receipt. Otherwise, the complaint shall be deemed accepted by the Seller.
  • If, in order for the Seller to respond to the complaint of the Customer, who is an entrepreneur, or to exercise the rights of the Customer, who is an entrepreneur, under the warranty, it is necessary to deliver the Product to the Seller, in accordance with 5612 in connection with Article 354 § 2 of the Civil Code, the Customer shall deliver the Product at the Seller’s expense.
9. OUT-OF-COURT COMPLAINT AND REDRESS PROCEDURES AND RULES ON ACCESS TO THESE PROCEDURES

We are based on the premise that in the event of a difference of opinion with a client, it is worth talking and trying to reach a mutual agreement on an amicable basis. See how we can resolve a dispute.

  • The use of out-of-court dispute resolution procedures is The following provisions are for information purposes only and do not constitute an obligation on the part of the Seller to use out-of-court dispute resolution procedures. The Seller’s statement of consent or refusal to participate in the procedure of out-of-court settlement of consumer disputes is submitted by the Seller on paper or other permanent carrier in the case when, following the complaint submitted by the Consumer, the dispute has not been resolved.
  • The principles of out-of-court consumer dispute resolution procedures and the obligations of entrepreneurs in this respect are defined separately in the law (including in particular the Act of 23 September 2016 on out-of-court resolution of consumer disputes) or in the regulations applied by the relevant entities competent to resolve consumer disputes. Detailed information on the possibility for a Customer who is a Consumer to use out-of-court ways of handling complaints and pursuing claims, as well as the rules of access to these procedures, may be available at the offices and websites of district (city) consumer ombudsmen, social organisations whose statutory tasks include consumer protection, Provincial Inspectorates of Commercial Inspection, in particular also at the following website address of the Office of Competition and Consumer Protection https://www.uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumencki ch.php. The President of the Office of Competition and Consumer Protection keeps an open register of entities authorised to conduct proceedings for out-of-court settlement of consumer disputes.
  • The customer who is a Consumer has the following examples of out-of-court complaint and redress procedures:
  1. The Customer is entitled to apply to the permanent amicable consumer court, referred to in 37 of the Act of 15 December 2000 on Trade Inspection, with a request to resolve a dispute arising from the concluded Sales Agreement.
    The Customer may obtain free assistance in resolving a dispute between the Customer and the Seller, also using free assistance of a district (city) consumer ombudsman or a social organisation, whose statutory tasks include consumer protection (e.g. Federation of Consumers, Polish Consumers Association).
    At http://ec.europa.eu/consumers/  odr, the European Commission provides a platform̨ for resolving consumer disputes The Seller does not currently participate in this voluntary alternative dispute resolution procedure.
10. RIGHT OF WITHDRAWAL (RETURNS)

We know that not sometimes consumers want to exercise their statutory right of return. We fully understand this. Find out how quickly and easily you can cancel a distance contract with us.

  • The Customer, who is a Consumer, who has concluded a contract at a distance or off-premises, may withdraw from it without giving any reason and without incurring any costs, except for those provided by law, within 14 days from the date of taking possession of the purchased The regulations of this section of the Terms and Conditions also apply to the Entrepreneur – Consumer, who declares that he exercises his right to withdraw from the contract on the basis of the Act of 30 May 2014 on consumer rights, as he has concluded a contract directly related to his business activity and the contract itself is not of a professional nature for him.
  • To meet the deadline, it is sufficient for the Consumer or Entrepreneur-Consumer to submit a statement to the Seller before the deadline. The Consumer or Entrepreneur-Consumer may make any unambiguous statement in which he or she informs about his or her withdrawal from the Sales Contract.
    Oświadczenie o odstąpieniu od Umowy Sprzedaży może zostać złożone z wykorzystaniem <wzoru formularza zwrotu> lub na dane wskazane w punkcie 1.3 Regulaminu.
10.4 Consumer and Entrepreneur – The Consumer alone shall bear the cost of returning the Product (cost of return postage from the Consumer to the Seller).
  • The period for withdrawal from a Sales Contract shall commence from the day on which the Consumer, the Entrepreneur-Consumer or a third party other than the carrier (proxy) designated by the Consumer takes possession of the products, and in the case of a Sales Contract which includes multiple products which are delivered separately, in batches or in parts – from the day on which the Consumer takes possession of the last product, batch or part.
  • Consumer and Entrepreneur – The Consumer is obliged to return the product immediately, no later than within 14 days from the day on which he or she has withdrawn from the Sales Agreement To meet the deadline it is sufficient to return the product before its expiry. The Consumer may return the product to the following address: VIVIAN Studio Fryzjerskie Mariola Szpyrka Natalia Szpyrka S.C., 13 Kazimierza Przerwy-Tetmajera Street, 43-502 Czechowice-Dziedzice.
  • The Consumer and the Entrepreneur – The Consumer should secure the returned product in such a way that it is not damaged during the
  • In the case of effective withdrawal from a distance contract, the contract is considered not concluded.
  • The Seller is obliged to reimburse the Consumer immediately, but no later than within 14 days from the date of receipt of the Consumer’s or Entrepreneur-Consumer’s declaration of withdrawal from the contract, all payments made by the Consumer, including the costs of delivery of the product (except for additional costs resulting from the delivery method chosen by the Consumer other than the cheapest ordinary delivery method available at the Online Shop). The Seller may withhold the refund until it has collected the returned goods or sent us confirmation of postage, whichever is sooner.
  • Where the Consumer or the Entrepreneur-Consumer has exercised his or her statutory right of withdrawal, the Seller shall refund the payment by the same means of payment used by the Consumer, unless the Consumer has expressly agreed to a different method of refund that does not involve any
  • If the Consumer or Entrepreneur-Consumer exercises his or her statutory right of withdrawal, the Consumer or Entrepreneur-Consumer shall be liable for any diminished value of the product resulting from the use of the product beyond what is necessary to ascertain the nature, characteristics and functioning of the product or due to improper care of the product or improper packaging of the product when sending it back to the Consumer’s or Entrepreneur-Consumer’s liability may include, in particular, the inability to put the product back on sale as a full-value product, the costs of reattaching tags and protective elements to the product, as well as the costs of restoring the Product to a condition making it possible to put it back on sale within the framework of the Online Shop, including the costs of examination of the product by a specialist and the costs of removal of defects identified as a result of such examination (to the extent to which these defects result from the Consumer’s use of the product in a manner that goes beyond what is necessary to ascertain its nature, characteristics and functioning).
  • The statutory right of withdrawal shall not apply to the Consumer and the Consumer Entrepreneur in the following circumstances:
  1. If the 14-day period for informing the Seller of the wish to withdraw from the sales contract is exceeded;
  2. In situations referred to in 38 of the Consumer Rights Act.
11. INTELLECTUAL PROPERTY RIGHTS

In this section, we indicate what intellectual property rights we protect on our website and what rules you must follow.

  • Any and all rights to the Online Shop, in particular property copyrights, intellectual property rights to its name, domain name, as well as to the forms, legal documents, logos, trademarks, text, graphics, photos and other content posted by the Seller shall belong to the Seller, and their use may be performed only in a manner consistent with the provisions of the applicable law.
    It is forbidden to copy, reproduce, modify, multiply or disseminate any part of the Internet Store, the Service or its elements without prior written consent of the Seller, except in cases expressly permitted by the provisions of applicable law and this Seller may take steps, including legal proceedings, to protect its own interests and the interests of the Internet Store’s Customers.
  • The rights to use, copy and distribute data available on the website are subject to the provisions of the Act on Copyright and Related Rights.
    The use of data from the Internet Shop for commercial purposes may only take place after prior notification to the Vendor and obtaining a written statement from him.
12. PROTECTION OF PERSONAL DATA Find out how we take care of your personal data.
  • The principles of personal data protection are set out in the document “Privacy Policy“.
    The rules for the use of cookies on the Website are set out in the document “Cookies Policy“.
13. PROVISIONS FOR NON-CONSUMERS

If you are shopping in our shop and you are not a consumer – this section of the terms and conditions is aimed at you.

  • The present Clause 13 of the Terms and Conditions and the provisions contained herein refer only to Clients who are not Consumers and Entrepreneurs.
  • At the moment of handing over the Product by the Seller to the carrier, the benefits and burdens related to the Product as well as the danger of accidental loss or damage are transferred to the Customer who is not a Consumer. In such a case, the Seller shall not be responsible for the loss, damage or harm to the
  • Product occurring from accepting it for transport until handing it over to the Customer and for the delay in transporting the consignment.
    Pursuant to Article 558 § 1 of the Civil Code, the Seller’s liability under warranty for the Product towards the Customer who is not a Consumer is excluded.
  • Neither the Seller nor its employees, authorised representatives and agents shall be liable to the Customer, its subcontractors, employees, authorised representatives and/or agents for any damage, including loss of profit, unless the damage has been caused by them intentionally.
  • Whenever the liability of the Seller, its employees, authorised representatives and/or proxies is established, such liability towards the Customer who is not a Consumer, regardless of its legal basis, shall be limited – both as a single claim and for all claims in total – to the amount of the Price paid and delivery costs under the last Sales Contract and shall only cover the actual damage suffered.
  • Any disputes arising between the Seller and a Customer who is not a Consumer are subject to the court having jurisdiction over the seat of the Seller.
  • With regard to Customers who are not Consumers, the Seller may amend the Terms and Conditions at any time on the basis of generally applicable provisions of law.
14. FINAL PROVISIONS
  • The regulations in version 0. enter into force on 01.01.2023.
  • The Rules of Procedure are available in
  • In matters not covered by these Terms and Conditions, the provisions of generally applicable law shall apply.
  • Unless otherwise stipulated by mandatory provisions of law, the law applicable to the resolution of any disputes arising under these Terms and Conditions shall be the law of
  • In the event that the mandatory provisions of the law of the country of the Customer’s habitual residence provide for more favourable conditions for the Customer than the provisions of Polish law and the provisions of these Terms and Conditions, the provisions of the law of the country of his habitual residence shall apply.
  • The content of these Terms and Conditions is subject to change. The Online Shop shall inform about all changes by publishing information on the website of the Online Shop, in the case of Users subscribed to the Newsletter or having an active Client Account – in the form of a message
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