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Do you have questions? Call +48 695 163 612

Returns and complaints

Did you not like the products you ordered?

No problem, in our shop you have 14 days to withdraw from the contract.
How do I return an item in just a few, simple steps?

You have as many as 14 days to notify us of your withdrawal, i.e. your wish to return the products you have purchased. You can inform us of this in any way you choose, e.g.

  • in writing to the following address: M-IMP Sp. z o.o. ul. Ligocka 42B 43-502 Czechowice-Dziedzice NIP: 6521746225;
    in electronic form to the address:;

Within 14 days of notifying us of the return, send the returned goods at your expense to the following address: M-IMP Sp. z o.o. Ligocka 42B Street 43-502 Czechowice-Dziedzice NIP: 6521746225;. Attach the return form to the parcel, you can for example fill in this return form. Remember to pack the goods safely to protect them from damage in transit. We will be pleased if you use the original product protection.

We will refund your money within 14 days of your cancellation. We may withhold the refund until we have received the product or proof of return from you.

Products sold on individual customer orders are not refundable.
Products sold in sealed packaging are not returnable if they have been unsealed by the customer. A return may also be refused by us if it is found that the products have not been stored according to instructions, which has affected their properties.

Want to know more about the returns procedure? Read our Returns Policy in full, which you can find in our Terms and Conditions.

If you have any questions, please email us at: – we will certainly help you.

How do I make a complaint in our shop?

1. A complaint can be made by the Customer, for example:

  • in writing to the company’s address: M-IMP Sp. z o.o. ul. Ligocka 42B 43-502 Czechowice-Dziedzice NIP: 6521746225,
    in electronic form to the address:,
    by telephone at: (+48) 695 163 612.

We encourage you to use our complaints form.

2. If you prepare the letter of complaint yourself, it is advisable for the customer to state in the description of the complaint:

  • the order number;
  • information and circumstances relating to the circumstances of the complaint,
  • in particular the date on which the goods were found not to be in conformity with the contract (defect);
  • the desired manner of resolving the complaint: replacement or repair;
    or, if these forms are impossible or too burdensome to implement in accordance with the provisions of the Consumer Rights Act: complaint return or price reduction;
  • the contact details of the complainant;
  • an address where the goods can be collected from, if any – this will make it easier and faster for us to deal with the complaint.

3. We will respond to your complaint as soon as possible, but no later than 14 days after receipt.

Would you like to find out more about the complaints procedure? Take a look at our Terms and Conditions.

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